Preamble:

The Location Hyeres reservation site can be consulted at the following address ” locationhyeres “. The purpose of this site is to allow Customers to reserve commercial and tourist vehicles after immediate payment of the chosen formula and under the conditions set out below.

Definitions:

The “Customer” means the principal driver named at the time of booking and listed as the signatory on the hire contract.

“The Agency” means the corresponding rental service with which the Customer has made a reservation and whose contact details are shown on the special rental conditions.

The term “Order” refers only to the reservation of a vehicle, not its rental.

The term “Hire”: Refers to the contractual whole formed by the Hire Contract and the General Conditions of Short-Term Vehicle Hire.

Before proceeding with any reservation, the Customer acknowledges having read the present General Terms and Conditions of Online Reservation (GTC), the General Terms and Conditions of Rental (GTC) and the appendices to the General Terms and Conditions of Rental (GTC) and having accepted them by ticking the associated boxes before being able to validate their reservation.

The Agency reserves the right to make any changes to the RMAs and LMAs and to the appendices that it deems necessary in Order to adapt to changes in technology, legislation and the services offered.

The site ” Location Hyères ” is accessible via the url “locationhyeres “.

Home page and “I choose my vehicle” tab:

On this page, the Customer can access the “I choose my vehicle” reservation form. He will choose an Agency (collection and return Agency), his desired rental dates and times, his vehicle category (commercial vehicle, passenger vehicle/motorcycles).

By clicking on the “View availability” button, his request is sent, and he accesses the search results.

“Search Results” page:

The Customer is presented with all the vehicle categories that may be suitable for the type of vehicle requested and the Agency’s fleet.

Price information (excluding km) and vehicle attributes are filled in.

A search filter is available to the Customer for a simplified search.

By clicking on details, useful information about the vehicle rental is displayed.

When the Customer has found the vehicle they want, they select it by clicking on the “Book this vehicle” button and are taken to the page of the selected vehicle.

“Selected vehicle” page:

On this page, the selected vehicle appears with the tariff information reported.

The amount of the rent appears and the calculation is specified:

Number of days x rental rate or rental package amount.

The Customer is offered the option of buying back the excess and the rates for this option are shown. The Customer can then estimate the cost of their mileage which will be charged to them on return from the rental. (Not included)

The Customer is informed of the compulsory documents to be provided when collecting the vehicle.

If the Customer has a promotional code, he/she must enter it in the box provided. Thus the amount will be calculated after deducting the promotion.

By clicking on the “Continue” button, the application is sent and the payment page is accessed.

“Payment” page:

The Customer enters his or her personal information, which will be used as the basis for drawing up the rental contract in the Agency.

The Customer undertakes to provide real information that will be verified. The Customer has the possibility to upload his supporting documents directly.

The Agency shall not be liable for any incorrect, incomplete, or misleading information provided by the Customer.

On this page, you will again find a reminder of the supporting documents that are required when collecting the vehicle.

Once the information has been entered, the Customer will be asked to pay for the package and the options requested in Order to confirm the booking.

This page presents a secure payment zone which presents the types of payment cards accepted; a compulsory validation zone for the General Conditions of reservation and the General Conditions of rental + appendices (accessible by clicking).

The Customer can then access the payment interface by clicking on “Order”.

“Confirmation” page:

The reservation is completed. The reservation number is communicated to the Customer as well as a summary of the reservation.

The Customer can print out the confirmation of his reservation and go to the branch where the reservation was made on the day of pick-up.

On the day of departure, the Customer signs the rental contract with the Agency in accordance with the General Rental Conditions.

3.1 The booking rates are based on a daily rate + kilometre rate or on packages including rental + kilometres. The packages depend on the category of vehicle booked and the duration of the rental. The packages include a number of kilometres included in the price. Additional kilometres travelled beyond those included in the package will be invoiced at the end of the rental period. Kilometres included in the package but not driven at the time of return are not subject to reimbursement or price reduction.

3.2 A change to the booking may change the rental rate.

3.3 The rates cannot be combined with any other promotional offer except for the promotional code communicated by the Agency. Thus, the advantages of the E.LECLERC loyalty card or any other promotional advantage are not applicable to Internet reservations.

3.4 The rates exclude all additional costs and options that are not mentioned in the booking confirmation. These costs and options must be paid extra by the Customer directly to the Agency.

4.1 All Orders, regardless of their origin, are payable in Euros.

The reservation can only be made if the Customer is the holder of a valid personal bank card issued in France or abroad, provided that the BIN code of the bank card corresponds to a country in the following list: Belgium, Germany, Switzerland, Italy, Spain, Luxembourg, England and the Netherlands.

The reservation must be paid by credit card: CB, MASTER CARD, VISA according to the payment procedure described during the registration process.

The Customer is charged at the time of booking.

4.2 Bank authorisations

By providing his/her bank details, the Customer accepts in advance and unconditionally that the Agency will proceed with the secure transaction. The Customer therefore authorises his bank in advance to debit his account on the basis of the records or statements transmitted by the Agency, even in the absence of invoices signed by the cardholder.

4.3 In the context of the fight against Internet fraud, Strype reserves the right to refuse the payment method presented.

5.1 The reservation is for a category of vehicle, with the understanding that preferences as to make or model are subject to availability at the time of rental. The Customer always selects a category and not a designated vehicle.

5.2 All vehicles, photos and technical data presented on the website are only intended to illustrate the selected category and are not contractually binding.

6.1 The duration of the rental is the one mentioned in the reservation confirmation, it being specified that the conservation of the vehicle beyond the planned duration will only be possible subject to the acceptance of the Agency and will be invoiced at the rate in force in the Agency concerned. Any extension of the rental period not authorised in advance by the Agency will be considered as a nonreturn and will be penalised by 75€/day in addition to the daily rental rate.

Reservations can be made no earlier than 6 months before the pick-up date and no later than 1 day (24 hours) before the pick-up date.

The minimum rental period is ½ day for vans and 24 hours for other categories.

6.2 Rentals for a period of more than 30 days cannot be considered on the “locationhyeres” website, in which case the Customer must contact the Agency directly. However, these will be renewable contracts = 30 days x … with an obligation to return on the 30^th days.

7.1 The Customer shall: 

•  Be the main driver of the rented vehicle.
•  be at least 21 years of age and have held a valid driving licence for at least 2 years, authorising them to drive the vehicle. This also applies to the additional drivers.
•   Have held a driving licence for 2 years for the rental of a 2-wheeled vehicle.
•   Be the holder of a valid bank card both on the date of conclusion of the rental contract and on the actual date of return of the vehicle to the Agency.

7.2 The Customer must report to the booking Agency

As a private individual, the Customer must present:

• Its valid driving licence and those of additional drivers (exceptfor vehicles without a licence),
• A valid identity document,
• The credit card used for the online booking (to avoid credit card fraud)
• a bank card to cover any supplements (deposit) that are not included in the advance payment at the start of the rental. A pre-authorisation by credit card covering the insurance excess payable by the Customer and the amount of any supplements attached to the rental on return of the vehicle is required at the start of the rental.

As a legal entity, the Customer must submit:

• the driver(s)’ valid and legal driving licence.
• A power of attorney from the legal person in charge of the legal entity authorising the principal driver to hire the vehicle.
• Proof of registration in the Trade and Professional Register by means of a K BIS extract less than three months old, or a D1 model extract less than three months old.
• An Order for signed by the legal representative of the legal entity.

The Agency will photocopy and/or record the documents presented by the Customer.

7.3 The Agency may refuse to rent the vehicle:

• To anyone under the minimum age requirement,
• Not in possession of a valid and recognised driving licence,
• Not being able to pay the deposit,
• More generally, not complying with the General Conditions of Rental.

8.1 Cancellation or modification by the Customer

8.1.1 Reservations made on the Internet do not allow the right of withdrawal.

8.1.2 To change or cancel a booking, the Customer must contact the Agency where he/she made the booking either by email or by going directly to the Agency with the booking confirmation email.

8.1.3 If the cancellation occurs:

• More than 48 hours before departure: the amount of the reservation is refunded.
• Less than 48 hours before departure: except in cases of force majeure as defined by the French courts, the amount of the reservation remains with the Agency if it is less than or equal to 120€. It is refunded after deduction of 120€ if it is higher than 120€.

8.1. There is no refund except in cases of force majeure:

• For any rental shorter than the duration of the reservation;
• If the Customer does not show up to pick up the vehicle;
• In case of delay in picking up the vehicle;
• If the Customer is unable to present the bank card used to make the online payment;
• If the Customer is unable to pay the security deposit as defined in article 3.2 of the General Terms and Conditions of Rental. Indeed, this failure will be considered as a late cancellation as defined in point 8.2 above;
• In case of a false declaration at the time of booking;
• In the cases provided for in Article 7.3.

8.1.5 Any late pick-up of a vehicle will not give rise to an extension of the reservation and therefore to a postponement of the date of return of the vehicle as fixed at the time of the reservation, unless accepted by the Agency. Any delay will not give rise to the reimbursement of unused hours.

8.2 Cancellation or modification by the Agency:

8.2.1 If, in exceptional circumstances, the Agency is unable to honour a booking, the Customer will be contacted by the Agency by e-mail or telephone to cancel or agree with the Customer on changes to the booking. If no alternative solution is found, the Agency undertakes to refund the amount of the reservation immediately and in full to the exclusion of any other compensation.

9.1 It is reminded that the vehicle rental contract is concluded between the Agency and the Customer.

9.2 Any disputes that may arise in connection with the formation, performance and termination of the rental agreement must be brought to the attention of the relevant Agency.

9.3 The Agency shall not be liable for any loss, damage or delay resulting from the loss or theft of the booking confirmation sent by e-mail to the Customer and/or the fraudulent use of this document by a third party.

10.1 Personal data:

The Customer’s personal data (surname, first name, e-mail and geographical addresses, telephone number, etc.) are collected by the Agency and are intended for use by the Agency and its network in Order to make the reservation, in compliance with the provisions of the amended French Data Protection Act (Loi Informatique et Libertés) No. 78-17 of 6 January 1978.

The information that must be entered by the Customer in Order to make a reservation is identified online by an asterisk.

By booking on the site, the Customer gives his consent to the use by the Agency of the personal data collected when the Order is placed.

The banking data are not kept by the Agency but by the bank.